jilohd Privacy Policy

1 Introduction

jilohd ("we," "us," or "our") operates the online casino and sports betting platform accessible at jilohd.net. We are committed to protecting the privacy and personal data of every Filipino player who registers and interacts with our platform. This Privacy Policy sets out, in full, how jilohd collects, uses, stores, shares, and protects your personal information, and how you can exercise your rights in respect of that information.

This Privacy Policy applies to all personal data processed in connection with your use of the jilohd platform, including our website, account registration and management functions, deposit and withdrawal services, customer support interactions, and any marketing communications you have opted to receive.

By registering an account with jilohd, accessing the platform, or otherwise providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your data as described herein. If you do not agree with any part of this policy, you should not use the jilohd platform.

2 Data Controller

For the purposes of the Philippines' Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, jilohd acts as the data controller in respect of the personal information it collects from players and platform users.

As data controller, jilohd is responsible for determining the purposes and means of processing your personal data. We have appointed an internal data protection point of contact who oversees compliance with applicable data protection law and handles data subject requests submitted by players.

All enquiries relating to this Privacy Policy, your personal data, or your privacy rights may be directed to our support team at: [email protected]

3 Personal Data We Collect

jilohd collects the following categories of personal data in connection with your use of the platform:

jilohd does not collect sensitive personal information beyond what is strictly necessary for identity verification, regulatory compliance, and responsible gaming obligations. We do not collect biometric data, political opinions, religious beliefs, or health information unless you voluntarily disclose such information in the context of a responsible gaming self-exclusion or support request.

4 How We Collect Your Data

jilohd collects personal data through the following means:

• Direct interactions: Information you provide when registering an account, completing KYC verification, making deposits or withdrawals, contacting our support team, or updating your account profile.
• Automated collection: Technical and usage data collected automatically when you access the platform, through server logs, cookies, and similar tracking technologies described in Section 7.
• Third-party sources: Identity verification data returned by our KYC and anti-fraud service partners in the course of verifying the identity documents you submit. Payment transaction data provided by our payment processing partners (GCash, PayMaya, BPI, BDO, Metrobank) in connection with your deposits and withdrawals.
• Regulatory sources: Where required by law, data may be received from or shared with regulatory bodies such as PAGCOR, the Anti-Money Laundering Council (AMLC), or law enforcement agencies acting under a valid legal basis.

5 Purpose & Legal Basis for Processing

jilohd processes your personal data for the following purposes, each supported by a corresponding legal basis under applicable Philippine data protection law:

• Account creation and management — To register and maintain your jilohd account, authenticate your identity on each login, and communicate important account-related information to you. Legal basis: performance of contract.
• Payment processing — To process your deposits and withdrawal requests through supported payment channels including GCash, PayMaya, and Philippine bank transfers. Legal basis: performance of contract.
• KYC and identity verification — To verify your identity and age (21+) in compliance with PAGCOR regulatory requirements and our own platform policies. Legal basis: legal obligation and legitimate interest.
• Anti-money laundering (AML) compliance — To monitor transactions and player activity for indicators of money laundering or other financial crime, as required under Philippine AML law. Legal basis: legal obligation.
• Responsible gaming — To identify at-risk gambling behaviour, enforce self-exclusion requests, apply deposit limits, and fulfil our duty of care to players under responsible gaming guidelines. Legal basis: legitimate interest and legal obligation.
• Customer support — To respond to your enquiries, resolve disputes, and maintain records of our support interactions. Legal basis: performance of contract and legitimate interest.
• Platform security and fraud prevention — To detect and prevent fraudulent activity, unauthorised account access, bonus abuse, and other security threats to the platform and its players. Legal basis: legitimate interest.
• Service improvement — To analyse aggregate usage patterns and improve the functionality, design, and game selection of the jilohd platform. Legal basis: legitimate interest.
• Marketing communications — To send you promotional offers, bonus updates, and platform news where you have opted in to receive such communications. Legal basis: consent. You may withdraw this consent at any time by contacting our support team.

6 Data Sharing & Disclosure

jilohd does not sell, rent, or otherwise trade your personal data to third parties for commercial or marketing purposes. Your data may be shared with the following categories of recipients, strictly on a need-to-know basis and under appropriate data processing agreements:

• Payment service providers: GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard — to facilitate your deposit and withdrawal transactions. These providers operate under their own privacy policies and regulatory obligations.
• KYC and identity verification partners: Third-party identity verification service providers engaged to process and authenticate the KYC documents you submit. These partners are contractually prohibited from using your data for any purpose other than identity verification for jilohd.
• Game content providers: The game software providers whose titles are available on the jilohd platform may receive limited technical data (such as session identifiers and bet data) necessary to operate their games and resolve disputes.
• IT infrastructure and security providers: Cloud hosting, server management, cybersecurity, and platform monitoring service providers who require access to technical data to maintain and secure the jilohd platform.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council, the National Privacy Commission, and other Philippine government agencies or courts where jilohd is legally required or requested to disclose personal data.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by jilohd, who are bound by confidentiality obligations.

7 Cookies & Tracking Technologies

jilohd uses cookies and similar client-side tracking technologies to support essential platform functionality, maintain session security, and understand how players interact with our website. The following categories of cookies are used:

• Strictly necessary cookies: These are required for the platform to function correctly. They maintain your login session, remember your account preferences, and support the security of your account during active use. These cookies cannot be disabled without impacting platform functionality.
• Performance and analytics cookies: These collect anonymised, aggregate data about how visitors use the jilohd platform — such as which pages are visited most frequently and how long sessions typically last. This data is used solely to improve the platform's design and functionality. No personally identifiable information is collected through these cookies.
• Functional cookies: These remember your preferences — such as your chosen language, display settings, and notification preferences — to provide a more personalised platform experience.

jilohd does not use third-party advertising cookies or allow any advertising networks to place cookies on the jilohd platform for the purpose of profiling you or displaying targeted advertisements on other websites.

You can manage or disable non-essential cookies through your browser's privacy or cookie settings. Please note that disabling strictly necessary cookies may prevent certain platform features from working correctly. Detailed cookie management instructions are available in the help documentation of all major browsers, including Chrome, Firefox, Safari, and Edge.

8 Data Retention

jilohd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following general retention periods apply:

• Account data and transaction history: Retained for a minimum of five (5) years following account closure, in compliance with Philippine AML and gaming regulatory record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years following account closure or the completion of the relevant verification process, whichever is later.
• Customer support records: Retained for three (3) years from the date of the last support interaction, or longer where records are relevant to an ongoing dispute or legal proceeding.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which data is either deleted or anonymised for aggregate analytics purposes.
• Marketing consent records: Retained for the duration of your consent and for three (3) years thereafter as proof of consent, in accordance with best practice.

Where jilohd is required to retain data beyond these standard periods by a court order, regulatory direction, or ongoing legal proceeding, data will be retained until that obligation is discharged.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents identification of the data subject.

9 Data Security

jilohd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption: All data transmitted between your device and the jilohd platform is encrypted using TLS 1.2 or higher. Personal and financial data stored on our servers is encrypted at rest using AES-256 encryption.
• Access controls: Access to personal data is strictly limited to jilohd personnel and authorised service partners who have a legitimate operational need to access it. All access is logged and subject to regular review.
• Multi-factor authentication: Internal systems containing player data require multi-factor authentication for all administrative access.
• Regular security audits: jilohd conducts periodic vulnerability assessments and security audits of its platform infrastructure. Critical vulnerabilities are remediated in accordance with a defined security patching schedule.
• Incident response: jilohd maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights, jilohd will notify you and the National Privacy Commission within the timeframes required by applicable law.

10 Your Privacy Rights

Under the Philippines' Data Privacy Act of 2012, you have the following rights in respect of the personal data jilohd holds about you:

• Right to be informed: You have the right to be informed about how your personal data is collected and used, which this Privacy Policy fulfils.
• Right of access: You have the right to request a copy of the personal data jilohd holds about you, together with information about how it is processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by jilohd. You may update certain account details directly through your account profile; for other corrections, please contact our support team.
• Right to erasure: You have the right to request deletion of your personal data where jilohd no longer has a lawful basis for retaining it. Please note that this right is subject to our legal retention obligations — we cannot delete data that we are required by law or regulation to retain.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing carried out on the basis of legitimate interest, subject to jilohd's assessment of competing interests.
• Right to data portability: You have the right to receive a copy of the personal data you provided to jilohd in a structured, commonly used, machine-readable format.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe jilohd has processed your personal data in a manner that violates your rights.

To exercise any of the above rights, please contact our support team at [email protected] with a written description of your request. We will respond within fifteen (15) business days. We may require you to verify your identity before processing certain requests.

11 International Data Transfers

jilohd's primary operations and data storage are based in the Philippines. However, certain service partners — including game content providers and technology infrastructure providers — may be located in other countries. Where personal data is transferred outside the Philippines, jilohd takes the following steps to ensure adequate protection:

• Transfers are made only to countries or organisations that provide an adequate level of data protection, as recognised by the National Privacy Commission or under equivalent standards;
• Where transfers are made to countries without an adequacy determination, jilohd implements appropriate contractual safeguards — such as standard data protection clauses — to protect your data;
• All international data processing partners are subject to due diligence review and are contractually required to comply with data protection standards consistent with Philippine law.

By using the jilohd platform, you acknowledge that your data may be processed in countries outside the Philippines in connection with the delivery of platform services, subject to the safeguards described above.

12 Children's Privacy

The jilohd platform is strictly intended for adults aged 21 years and above, in accordance with PAGCOR regulations and applicable Philippine law governing online gambling. jilohd does not knowingly collect personal data from any individual under the age of 21.

As part of the registration and KYC process, jilohd verifies the age of all players. Any account found to belong to a person under the age of 21 will be immediately suspended, all associated funds will be handled in accordance with jilohd's Terms and Conditions, and the matter may be reported to the appropriate authorities.

13 Changes to This Privacy Policy

jilohd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory guidance. When material changes are made, jilohd will provide notice by posting the updated policy on this page with a revised "Last Updated" date, and — where the changes are significant — by notifying you via your registered email address.

Your continued use of the jilohd platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes and your agreement to the revised policy. We encourage you to review this page periodically to stay informed about how jilohd protects your personal data.

If you disagree with any amendment to this Privacy Policy, you may close your account in accordance with the account closure procedure described in the jilohd Terms & Conditions.

14 Contact Us

For all privacy-related enquiries, data subject access requests, complaints, or questions about this Privacy Policy, please contact the jilohd support and data protection team using the details below:

You also have the right to raise concerns directly with the Philippines' National Privacy Commission (NPC) if you believe your data protection rights have been infringed. Information about how to file a complaint with the NPC is available through official Philippine government channels.